Delivery

Order cancellation or modification

Once payment is completed, no cancellation, modification or change of order is possible .

Each order is automatically processed and carefully prepared upon receipt.

Please double-check your address and information before confirming your purchase.

Cost and delivery methods

All our packages are packed and shipped from Quebec, Canada .

Prices and delivery times may vary depending on the region and the time of year - traffic, holidays, weather conditions, etc.

Processing and delivery times

Order processing takes approximately 3 business days following purchase.

Once your package has been shipped, you will receive a confirmation email with your tracking number , which will be activated as soon as the carrier has taken possession of the package.

During collection launches or periods of high demand, please allow an additional 4 to 5 working days.

Lost package

If your package appears to be lost, first contact the delivery company with your tracking number.

If they are unable to find him - which is very rare - write to us at info@groupelegendre.ca

We will take over to help you resolve the situation.

Incorrect order, wrong or defective product

If you received the wrong item or a defective product , please write to us within 10 days of receiving your order at info@groupelegendre.ca

Please include in your message -

Your full name

Your order number

A photo of the product in question

A brief summary of the situation

Never return a product before receiving a response from our team.

We will send you the precise instructions if a return is necessary.

Kplla is committed to providing a human, fast and attentive service , and to handling each situation with care.

Important notes

Delays caused by carriers, weather, or situations beyond our control may affect delivery times.

During peak periods - Black Friday, holidays, sales, delivery times may be longer.