Refund policy

At Kplla, every creation is made with love. If your experience does not meet your expectations, we will gently guide you through the return process.

All Kplla items are carefully packaged and shipped from Québec.

We want every shopping experience to be enjoyable, which is why we accept returns under specific conditions.

Returns

Sale items, gift cards, or items marked “final sale” cannot be exchanged or refunded.

Items must be unworn, unwashed, and in their original packaging.

Return shipping fees are the responsibility of the customer, unless the item is defective.

Returns must be made within 10 days of receiving your package.

 

Before sending anything back, please contact us at info@groupelegendre.ca with

 

Your full name

Your order number

The item(s) concerned

A photo of the product - if defective

A short description of the situation

Once approved, our team will send you the detailed instructions for returning your package.

 

Exchanges

Exchanges are possible depending on product availability.

Return and reshipment fees are the responsibility of the customer, unless the item is defective or an error was made on our end.

If the product is defective, we will cover the return fees and the shipping of the replacement item.

 

International Orders

For any international return or exchange, please contact us at info@groupelegendre.ca before sending your package.

Conditions and processing times may vary depending on your region.

 

Important Notes

No refund will be issued without prior approval from our team.

Unauthorized or non-compliant returns will not be accepted.

Processing time for a return or exchange may take up to 10 business days after the package is received at our warehouse.