Returns and Exchanges
At Kplla, every creation is made with love. If your experience doesn't meet your expectations, we'll gently guide you through the return process.
Kplla items are carefully packaged and shipped from Quebec.
We want every shopping experience to be enjoyable, which is why we accept returns under certain specific conditions.
Returns
Sale items, gift cards or items marked “final sale” cannot be exchanged or refunded.
Items must be unworn, unwashed and in their original packaging .
Return shipping costs are the responsibility of the customer , unless the item is defective.
The return must be made within 10 days of receiving the package .
Before returning any item, please contact us at info@groupelegendre.ca with
Your full name
Your order number
The article(s) concerned
A photo of the product – if defective
A brief description of the situation
After approval, our team will send you precise instructions for returning your package.
Exchanges
Exchanges are possible depending on product availability.
Return and reshipping costs are the responsibility of the customer , unless the item is defective or an error has occurred on our part.
In the event of a defective product, we will cover the return shipping costs and the cost of sending the new item.
International orders
For all international exchanges or returns , please contact us directly at info@groupelegendre.ca before proceeding with sending.
Conditions and deadlines may vary depending on the region.
Important notes
No refunds will be issued without prior approval from our team.
Unauthorized returns or returns that do not comply with these conditions will not be accepted.
Processing times for a return or exchange can take up to 10 business days after the package is received at our warehouse.
